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Being a Service Critic is in my DNA

28 June 2018
Being in the hospitality industry, we are a little more critical than the rest of the population when we experience issues as a guest at a hotel. At the same time, I believe we can also be exceedingly complimentary when our guest experience goes above and beyond our typical expectations, as we know how much work staff puts in to make a guest’s stay memorable. When issues do arise, it is all about recovery and what staff does or does not do that drives the result in either direction. There were solutions at HITEC that certainly showcased several examples of how we can track and respond to situations with our guests.

Remember HITEC Houston?

27 June 2018
Written By Kara Heermans, HITEC Guest Blogger - I hope you have not forgotten the excitement of HITEC® Houston already — but I know how quickly returning to a large inbox and a pile of to-do items can cast aside your intentions for all those good ideas garnered from the conference. While it is tempting to throw a couple new pens in your desk drawer, entertain your kids with the blinking fidget spinners, and let the stack of business cards start to gather dust until HITEC next year… DON’T!

HITEC: Where You Can Learn, Network and Have Fun

26 June 2018
It was my first HITEC. I ensure it will not be the ONLY one. I am surprised by how much I learned and gained from attending this event. I am also impressed by how organized this event was, especially considering the size of the conference.

The Realities of a Memorable Guest Experience

20 June 2018
HITEC always kicks things off with a lot of energy and this year was no exception! It was lovely to see Samsung coordinate with HFTP this year on the opening event. The shared experience of everyone enjoying themselves at the House of Blues and puttin’ the hands up to Flo Rida fostered a fun moment of togetherness in the industry.

Technology as a Cultural Challenge in the Hospitality Industry

20 June 2018
There is one idea that permeates the sessions at the 2018 Club and Hotel Controllers Conference, and it is that technology is ingrained in people’s lives. Be it the tech-savvy millennials or the digital native Gen Z, the way in which individuals interact with each other and their environment is being continuously transformed by the evolution of AI.

HITEC 2018 Hidden Treasures

20 June 2018
By Jennifer Jones, Guest Blogger - In the sea of exhibitors, it’s tough to get through the entire exhibit hall every year. In addition, there are general sessions to attend, Tech Talks to listen to and educational forums to sit in. How can one possibly get through it all? Allow me to be your personal concierge to point out a few hidden treasures I found on the showroom floor. These are a fraction of what you can find along those aisles, so take my suggestions and continue to do your own explorations. There is one last day left to find those hidden gems.

For Everything, There is a Season

20 June 2018
By James Lingle, Guest Blogger - I had to make a choice this morning. I had to choose between two sessions that I wanted to attend that were happening at the same time. Both were interesting, but until I can clone myself, I had to pick one. I decided on Blockchain – primarily because I know the least about it (after all, they are educational sessions!).

A European Vacation of 'Pay at the Table'

14 June 2018
By Jennifer Jones, official guest blogger for HITEC Houston 2018 - I recently took an 11-day vacation to Europe and spent some time in Paris and various cities around Portugal. It was lovely! I toured the vineyards in the Douro Valley outside Porto, hiked the elusive Green Cauldon on Madeira Island, paddled around the grottos in Lagos and sipped a lot of rosé at Parisian brasseries while it poured rain. While my adventures were varied, and most made me feel better about the pounds of pastries I devoured, I noticed a similar pattern every time I went to settle a check. Not one person ever touched my credit card at a bar or restaurant!

Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

14 June 2018
Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry. Unfortunately, that is not an easy task. In the first place, one must find a topic that is not only academically interesting but also relevant to professionals. Moreover, there is always the hurdle of data availability. Finally, the result of the research should be a feasible solution to a current problem. In light of this, how can students keep up with such a dynamic industry as hospitality?

My HITEC To-Do List (and Maybe Something for You, Too!)

12 June 2018
I cannot count the number of times I have come to the realization that it is now time for something that I am not completely sure I am ready for. I feel that way about HITEC this year. Not that I’m not ready for HITEC – I’m just not ready for HITEC! Every year, as part of my plan to make the most of HITEC, I take the time to look through the educational programs and the show floor listing to find things that are on my “must” list.

HITEC Houston 2018: An Open Call for Partnership and Collaboration

12 June 2018
Getting ready to exhibit at HITEC® is one of our busiest times as a solution provider. We are configuring servers, packing miles of cable and transporting very large flat screen TVs, in addition to preparing talking points and scheduling meetings. From marketing to engineering to the logistics department, most everyone in the company has a role in producing a successful show. It would be impossible for one person or a single department to do alone.

CHTA Disruptive 2018: Thoughts Collected from a World of Possibilities

5 June 2018
The China Hospitality Technology Alliance (CHTA) Disruptive 2018 was held last month in Shenzhen, China — from May 22 – 24, 2018. It was an honor to represent HFTP at the expo and conference. Shenzhen is like a small Silicon Valley in China, with lots of startups and technology companies headquartered there. Hoteliers and stakeholders come together to share opinions and discuss the latest trends on CHTA talks and panel discussions.

The Importance of Academic Scholarships: Investing in Future Hospitality Leaders

4 June 2018
Written By: Susan Savkov. It is considered a commonly known reality that a college education can be a valuable gateway to a higher salary, an increased likelihood of employment, better job security, and even greater job satisfaction. Most people would say that a college degree is more crucial now than ever before in today’s competitive, constantly evolving world — especially in the hospitality industry, where technological and other advancements are now driving success, customer satisfaction and the future.

IT Measurements and the USALI 11th Edition

31 May 2018
In January 2015, the USALI 11th edition became effective and a new schedule was born: Schedule 6 — Information and Telecommunications Systems.

The Tree-Hugging Concept: How it Relates to Trust and the Success of Your Club or Hotel

24 May 2018
Is it good to hug a tree? Yes! It has been proven that hugging a tree can benefit our mental and physical well-being. Since everything is about energy, can financial controllers positively influence their customers’ and stakeholders’ well-being in a similar way? Yes, they can — through their level of consciousness.

Ask the Experts: Panelists Give Guidance Ahead of HITEC Houston 2018

22 May 2018
A few of the experts presenting at HITEC Houston next month have shed interesting light on what attendees can expect during their highly-anticipated panel sessions focusing on hospitality technology: Emerging Technologies — The New, New Things, Investing in Technology and Guest Facing Technology.

Letter from the HFTP Global President: HFTP Builds on Past Initiatives to Forge Ahead to the Future

11 May 2018
The HFTP Global board, advisory councils, research centers, and its Austin, Texas-based staff work hard year-round to create and implement wholly new ventures. This is evident with the introduction of brand-new global conferences, digital resources, industry research and more.

Controllers, Drive Your Professional Development: Attend CHCC 2018

9 May 2018
Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R. Brown Convention Center — takes place next month: June 18–20, 2018.

Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

7 May 2018
HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Paycheck Checkup: The IRS Encourages Taxpayers to Review Withholdings

30 April 2018
April 17, 2018: Tax day in the United States has come and gone. Individual taxpayers have filed all of their paperwork, and have either paid up the amount owed to the United States Internal Revenue Service (IRS) or deposited their refunds in their bank accounts. Now that the 2018 tax year is in the rear view mirror for the majority, at least those that did not file an extension, we must look forward to the next tax day in 2019 — April 15.

Is the Lodging Industry Ready for a 12th Edition of USALI?

26 April 2018
The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) went live on January 1, 2015. This edition presented multiple updates such as changes to the way customers were reported in food outlets, new rooms revenue and demand segmentation, gross versus net reporting, and the addition of a new schedule, Schedule 6 — Information and Telecommunications Systems. There were various other updates, but these were a few that garnered the greatest attention, as they required fundamental shifts in accounting procedures.

What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

20 April 2018
HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®. In late June, scores of hospitality technology and finance professionals will travel to Texas’ most populous city for first-rate industry education, networking, and an unparalleled expo showcasing the latest in products and services from around the globe. This stellar event hosted by HFTP will take place June 18-21, 2018 at the George R. Brown Convention Center.

HITEC Amsterdam 2018: Why I Will Definitely Be Back

19 April 2018
This has been my first HITEC conference, and it has been one of the most informative three days I have had since I entered the world of hospitality a couple of years ago. While I prepared for the conference, I read up on the latest technological innovations, and on startups trying to overthrow OTAs. I read about revenue management and machine learning. Stepping off the plane in Amsterdam, I was confident I had done my homework and was ready to keep up with all the technical conversations I was going to have.

Translation Services: Lost (and Found) in Translation

11 April 2018
Here are some dots that you can easily connect: globalization, emerging markets and international travel. You may think “Oh, what a cliché!” Well then, you must have noticed the need skyrocketing for reliable translation, especially if you are in the travel or hospitality industries.

The Art of Pitching: Is it Overrated - or Essential?

10 April 2018
Pitching… that thing we force notoriously introverted geeks to do for funding. The main idea is that an entrepreneur — unless his name is Elon Musk or Tony Stark — has limited resources and needs the financial support of pockets that are substantially deeper than his own. If you, as an aspiring business leader, want potential partners and investors to buy into your idea, you need to sell it in a concise, explicit and exciting way to a floor of overconfident, seen-it-all financiers who might not know much about the technical complexities of that next big idea you’re certain to have found. Written By: Sherif Mamdouh, official guest blogger for HITEC® Amsterdam 2018

Seeking Consulting Services? HFTP has a Consultant Directory, Exclusively for Members

29 March 2018
Are you or your business in need of professional consulting services? Did you know HFTP offers members a comprehensive, searchable online consultant directory to help with these needs? It’s true! HFTP has compiled a searchable directory of consultant members. Consultants listed in this directory come from across the globe and specialize in various areas of expertise within the hospitality industry — including accounting, finance, technology, human resources, legal issues, data security, compliance and more.

Escaping the Nor'easter for the Inaugural HFTP Club Summit in New Orleans

27 March 2018
When I first learned HFTP® was hosting a new event called the “Club Summit” designed specifically for those of us in the club industry, I knew it was an opportunity I could not miss. When I discovered it was being held in New Orleans, Louisiana, I was done booking my ticket before finishing the sentence. I had the chance to attend two full days of club specific education, network with club vendors, see my HFTP friends from all over the country, meet new people, and most importantly — get out of the cold!

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