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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Update: Will Tech Take Your Job?

    By Davy Berkus. As the digital wave ebbs, the rising wave of the thinking machine means fundamental changes in infrastructure and hospitality jobs.Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Treating Guests as Segments of One

    2018 HITEC Bytes Special Report — A solid events-driven architecture with context and location aware technology supported by data infrastructure creates a strong foundation to take advantage of tech innovations.

AI and Voice Recognition Explored at HITEC Amsterdam

12 April 2018
I have had the pleasure of a front row seat at a very special panel discussion. The hospitality industry’s top tech executives got together at HITEC Amsterdam today to discuss artificial intelligence (AI) and voice recognition. The challenge: to make sense of all of the changes happening in information technology and articulate value-adding solutions for the hospitality industry. How do we turn a land of confusion into a land of opportunity? The panelists had a few secrets to share.

The Possibilities of Mobile Apps

1 March 2018
A study found that Americans check their phone on average once every 12 minutes. That number may not be accurate for everyone, but you have to admit that the separation anxiety is real — and people have grown dependent on their mobile phones. The hospitality industry, though not always at the forefront of technological innovation, has also recognized the potential of mobile technology.

The MSARC 2018: Professional Development on the East Coast, USA

22 February 2018
I had the privilege last week of attending the 12th annual HFTP Mid-South Atlantic Regional Conference (MSARC) in Greenville, South Carolina. This is an annual regional conference that is put on by the HFTP Central Carolina, Charlotte-Blue Ridge, South Carolina and Central Virginia chapters, switching locations every year between each region. This was my second MSARC to attend, and it proved to be just as special as last year’s event in Raleigh, North Carolina. Greenville was a great setting for the conference and the Westin Poinsett a wonderful host for our group

Dispatches from HFTP Global: HFTP Texas Regional 2017

1 June 2017
On May 19-20, 2017, the HFTP North Texas Chapter hosted the 2017 HFTP Texas Regional Conference which brought together a mix of hospitality finance and technology professionals at the Embassy Suites Dallas Love Field in Dallas, Texas USA. Attendees came from across the state of Texas – as well as neighboring states – for a two-day, education-packed conference. On Friday morning, pre-conference activities started with a CHAE review to assist attendees in preparing for taking the CHAE exam.

Exclusive Interview: Dual Award Winner Hyre Talks Entrepreneur 20X (E20X)

25 May 2017
In June 2015, Hospitality Financial and Technology Professionals (HFTP®), debuted its Entrepreneur 20X (E20X) innovation pitch competition, designed for hospitality technology startups, for the first time at the Hospitality Industry Technology Exposition and Conference (HITEC®) – the world’s largest and oldest hospitality technology exposition and conference brand. Rapidly gaining popularity after its introduction at HITEC Austin, E20X has become a reoccurring feature at HITEC. In 2017, HFTP expanded E20X globally with its first European feature at HITEC Amsterdam in March and will be an upcoming feature at HITEC Toronto in June.

Service Charges: Then and Now

13 April 2017
Have you ever wondered about the history of the Uniform System of Accounts for the Lodging Industry (USALI)? Recently an HFTP member contacted the HFTP Americas Research Center to research the history of the treatment of service charges in the uniform system for hotels. This sent me down a path of discovery and I found myself fascinated at the changes throughout the years. For example, the 5th edition of the Uniform System of Accounts for Hotels, printed in 1952, presents information pertaining to “service charges to guests for the purchase of railroad, airplane, steamship or other transportation tickets.”

Dispatches from HFTP Global Director: HITEC Amsterdam 2017

11 April 2017
So the day finally arrived: HITEC Amsterdam. After many strategy meetings and discussions about growing HFTP and HITEC, one of the industry’s most prominent shows, on March 29, 2017 HITEC Amsterdam kicked off to recording breaking attendance. How can one say it is record breaking when it is the inaugural event? Well, as a finance and technology group there are always goals and metrics established, and while forecasting is something we do well, we exceeded our expectations. Therefore, it was record breaking!

HFTP Chapter Event Highlight: Orange County Interest Meeting

10 April 2017
This month, HFTP is inviting HFTP members and hospitality industry professionals in the Orange County, California USA region to join a special Orange County Chapter Interest Meeting on Thursday, April 27, 2017 from 6:00 to 8:00 p.m. at the Hilton Orange County/Costa Mesa. There has been interest in chartering an HFTP chapter in Orange County area, and HFTP is looking for members to be a part of the development of this chapter. Click here to reserve your spot today.

Entrepreneur 20X: Wi-Fi, Upselling and Digitalizing Daily Operations

29 March 2017
On Tuesday, March 28, 2017, HFTP’s hospitality start-up pitch competition Entrepreneur 20X (E20X) took place in Europe for the first time at HITEC Amsterdam. Each participant had four minutes to pitch their business concept, followed by four minutes for the expert judges panel to ask questions. I did notice that most of the start-ups were evolving around one (or more, in some cases) of three main hotelier-focused goals.

Choose Your Learning: HFTP ProLinks Webinars

28 March 2017
Please raise your hand if you are busy. We are all probably raising our hands. There are many things vying for your attention right now in your job. Deadlines for your hotel budget, getting new technology for your club, managing staff and did we say keeping up with your career?

Time to Come in from the Cold

28 March 2017
The weather may be cool this coming week, but there will be lots of hot new products and warm-welcome networking opportunities at HITEC Amsterdam (#HITECams).

HFTP Continues to Build its Global Presence with First Membership Event in London

27 March 2017
HFTP hosted its first membership event in London this month at the Rosewood Hotel London on Monday, March 6, 2017. The first welcome we received was from the hotel dog – called Pearl – so named as the building the hotel resides in used to be the Pearl Assurance Banking Hall – and very grand it is.

The Times They Are A-Changin'

27 March 2017
Written By: Fee Naaijkens. HITEC Amsterdam kicks off tomorrow on 28 March with its pre- conference events, and I am thrilled to be attending the event as a guest blogger this year. Amsterdam is going to be teeming with hospitality professionals from all over the world this week. But for a popular destination like “Mokum” (the locals’ nickname for their city), dealing with so many out-of-towners is a piece of cake. With the increasing number of hotel guests visiting the Dutch capital every year, running a hotel here should be all smooth sailing from now on, right? Not quite. There is something brewing that is about to shake up the hotel landscape across all of Europe.

Dispatches from HFTP Global Director: Mid-South Atlantic Regional Conference 2017

24 March 2017
I had the great honor of attending the HFTP® Mid-South Atlantic Regional Conference last month in Raleigh, North Carolina USA from February 23–25, 2017. This was my first regional conference, so I really did not know what to expect. Having attended many HFTP Annual Convention and HITEC® events over the years, I wondered how a regional conference would compare. It did not take long to find out.

Past Judges Reveal Behind-the-Scenes Information about HFTP's Entrepreneur 20X

7 March 2017
For many hospitality technology entrepreneurs, being selected to participate in HFTP’s Entrepreneur 20X (E20X) innovation competition is a milestone accomplishment on the road for their startup’s successful endeavors. It is no secret that E20X participants gain exposure to a global network of leading industry professionals including: c-level executives, hospitality CIOs, angel investors, serial entrepreneurs, industry insiders and more.

The Impetus of Digitalization in European Hospitality

2 March 2017
A fortunate fact to begin with is that the hospitality industry across the world does not have oligarchic structures as, for instance, the car industry. Instead of a handful of a few large players, a mixture is in place, where several mid-size system gastronomy chains and thousands of individual restaurants represent a significant economic power with millions of jobs. In one of their presentations, Clipperton Finance, Europe’s leading independent investment bank fully focused on high growth technology companies, estimated that there are 800,000 restaurants across Europe that form one of the largest sub-digitized markets still in existence.

Dispatches from HFTP Global: CMAA World Conference on Club Management and Club Business Expo

28 February 2017
I recently attended and represented HFTP at the CMAA 90th World Conference on Club Management and Club Business Expo that took place from February 7–11, 2017 in Orlando, Florida USA. The event was held at the Orlando World Center Marriott – an amazing Orlando resort, just across the freeway of MouseTown, where each night magically comes to an end with a 9:00 p.m. firework show. With a perfect view from my 14th-floor balcony at my hotel, I enjoyed watching the firework performance nightly.

Weekly Connect from PineappleSearch 5/27/16

27 May 2016
Weekly Connect from Pineapplesearch.com. This week’s tour of news and information from Pineapplesearch.com. Here is what happened in hospitality this week

HOSPACE 2015 Serves Up Universal Hospitality Discussions

3 December 2015
London was calling on Thanksgiving this year. So, instead of having turkey and trimmings, a hefty portion of education on emerging technologies, revenue management and live interviews with international industry experts were served at HOSPACE 2015, a one-day annual conference and exhibition hosted by HOSPA. HFTP as a sponsor organization was well-represented with HFTP Global Director Michael Levie of CitizenM as one of the spotlight interviews. While many sessions were specific to trends and issues being faced in the local U.K. market, there were also discussions on universal topics faced by all. As always, one of the highlights of any conference besides the educational components are the opportunities to network, share and discuss issues with other delegates and get their perspectives on new and old topics.

Leader or Visionary, They Aren't Necessarily the Same Thing

30 November 2015
As I sat on my flight home from Dubai, I couldn’t help but reflect on the past few days: my experience in the Middle East, and the incredible size and scale of everything in Dubai. Things are growing there at a rate that I can’t begin to describe, and that, of course, means the hospitality industry is booming there as well. Dubai is home to the first 7-star hotel, the Burj Al Arab, which shuttles you from the airport in a helicopter and provides you a dedicated butler and personal in-suite chef, and the world’s tallest hotel: the JW Marriott Marquis. The sheer number of 4 and 5 star hotels there is staggering, and everywhere you look there are huge cranes working 24 hours a day on even more. There are currently 64,000 keys in Dubai, with 27,000 more coming in the next three years.

Video: HITEC 2011 Super Session: Cloud Computing

15 July 2011
CLICK HERE TO PLAY VIDEOClick here for more HITEC video coverage and presentations.

Video: HITEC 2011 Session: Beyond the Booking: Mobile Marketing in More Ways Than One

15 July 2011
CLICK HERE TO PLAY VIDEOClick here for more HITEC video coverage and presentations.

Bloomberg Television Features HFTP's GUESTROOM 2010

15 November 2007
founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology ---the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. For more information, visit .ABOUT IH/M&RS | The International Hotel/Motel & Restaurant Show is sponsored by the American Hotel & Lodging Association, the Hotel Association of New York City, Inc., and the New York State Hospitality & Tourism Association; and is managed by GLM. Following a full-day of conference and networking activities on Saturday, November 10, the IH/M&RS will feature three full days of exhibits from Sunday, November 11, through Tuesday, November 13. The market presents some 1,250 hospitality industry suppliers and attracts approximately 35,000 in total trade attendance. For more IH/M&RS information, visit .

HITEC 2007 | Interview With HFTP 2007 Hospitality Technology Award of Merit Recipients Ed Hollinshead and Joseph A. Marko

10 July 2007
founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology ---the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. For more information, visit .

HOFEX 2007 | Interview with Agnes L. DeFranco | HFTP President

31 May 2007
founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology ---the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. For more information, visit .Interviewer: Terence Ronson, Managing Director Pertlink. Terence started his career as a Chef, and acquired his wealth of practical experience and knowledge whilst holding various management positions with Hilton International in Asia and at several prestigious hotel establishments in the U.K. After developing a personal interest in computers and technology some twenty years ago, Terence turned his attention on to this exciting and rapidly evolving aspect of the business, working with several prominent IT related companies in the hospitality industry, applying their products and services so as to streamline businesses, improve profitability, differentiate businesses and enhance the guest experience. Click here for more.

EHTEC 2007 Interview with Keynote Speaker Michael Levie | CEO Onestarisborn

12 March 2007
About EHTEC | In February 2007, Hospitality industry experts from more than 20 countries convened at the Hilton Amsterdam Hotel for Hospitality Financial and Technology Professionals' (HFTP) inaugural European Hospitality Technology Educational Conference (EHTEC). EHTEC is a forum where hoteliers and suppliers exchange ideas and concerns with each other and their peers. In addition to the educational conference designed by a Pan-European council of hoteliers, consultants, press and educational institutions, EHTEC features a limited number of sponsors. More at .Michael Levie worked for a variety of hotel chains (i.e. Sonesta International Hotels Corporation, NH Hoteles) all over the world. As vice president of operations he managed large portfolios of hotels, headed up "turn-a-round" and was involved in synergizing merging cultures. Michael also worked for SynXis, where he started and headed up the European office. Presently he owns his own hotel company that owns and operates hotels and is partner of a new start up chain "Onestarisborn", which is introducing a new business hotel concept. More at .HFTP, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities to more than 4,600 members globally including, the premiere hospitality technology conference HITEC. HFTP also awards the certification for the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. More at .

GUESTROOM 2010 | The Guided Tour... With Jules Sieburgh CHTP

28 June 2006
The LobbyIBM Biometric Self Service Check-In | Guestroom Office DeskTeleadapt AnyFill | TeleAdapt MediaHub | Teledex iPhone IP/Hybrid | HP PhotoSmart A176 | Flame Free Candles | Guestroom InteriorOSIM iSymphonic Massage Chair | LUX-HDA Art & Design | Philips Ambilight FlatTV| FP Sound Focusing Speakers | Guestroom KitchenTassimo Machine | Westinghouse UPC Barcode Snanning Microwave | Thermoelectric Refrigerator | Guestroom Digital AssistantGuestroom Digital Assistant (GDA-700TM) | Guestroom BathroomSwitchable Privacy Glass | EcoPower Faucet with Helix Spout | Sura Television Mirror | NEOREST 600 | The Shower-Shower | Aquavision Waterproof LCD TV | Guestroom GadgetsRobosapien V2 | Robopet | 3D Display | CEIVA Digital Photo Displays | Remote Control Flame Free Candles | Aquavision Waterproof LCD TV | Guestroom Virtual ConciergeIn-Room Virtual Video Valet | Guestroom Phone & ClockCisco Systems/Nevotek VIP-Suite | Clocky | Guestroom Digital Entertainment EnvironmentNethrone | Bluetooth Virtual Keyboard | Biometric Guestroom SafeBiometric Safe | Guestroom BedAMMIQUE 21st Century Bed Technology | GUESTROOM 2010 | From Idea to Execution...Interview with Carol Campbell Beggs, CHTPVP Technology | Sonesta International Hotels Corp.| GUESTROOM 2010 () is produced by Hospitality Financial Technology Professionals (HFTP) | Based in Austin, Texas, HFTP is the professional association for financial and technology personnel working in hotels, resorts, clubs, casinos, restaurants and other hospitality-related businesses. The association provides continuing education and networking opportunities to more than 4,600 members around the world, and produces the premiere hospitality technology shows HITEC. HFTP also administers the examination and awards the certification for the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in 1952 as the National Association of Hotel Accountants. HFTP and HITEC are registered service marks of Hospitality Financial and Technology Professionals. ProLinks is a service mark of Hospitality Financial and Technology Professionals.

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