GX Spotlight: How Eccleston Square Hotel Commands Technology to Deliver Highly Personalized Service

12 February 2020


Eccleston Square Hotel takes center stage in our next GX Spotlight feature. Set in central London, Eccleston Square Hotel is a trailblazer in using technology to enhance the guest experience. What's more impressive is that this accolade is thanks to the work of it's millennial founder, Olivia Byrne, who was only 23 years old when she renovated and re-opened the hotel almost ten years ago. Today, the Eccleston Square Hotel takes advantage of AI and cloud-based systems to streamline booking and revenue and in-room tech designed to maximize comfort.

"When traveling, I want a continuation of the technology, comfort and convenience I enjoy at home. Essentially a hotel is selling sleep and often, a home-away-from-home. I wish to offer the best experience money can buy, so guests leave the hotel feeling better than they did when they arrived."

  • Olivia Byrne, Founder of Eccleston Square Hotel

Read the GX Spotlight feature on Eccleston Square Hotel

About GX: Guest Experience Spotlight Series

GX: Guest Experience Spotlight, presented by HFTP and powered by Shiji, is a global campaign dedicated to sharing the stories of the most innovative, forward-thinking hotels from around the world that are using technology to reimagine the guest experience.

Return to overview

Hospitality Financial and Technology Professionals (HFTP)

6500 River Place Blvd Building 2, Suite 101
Austin, TX 78730
United States
Phone: 1 (512) 249-5333

Eliza Selig

Director of Communications
Portland, OR United States
Phone: +1 512 220 4026