GX Spotlight: How Hotel Corallo Sorrento Acts on Big Data to Create a Perfectly Detailed Guest Experience

15 January 2020

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GX: Guest Experience Spotlight, presented by HFTP and powered by Shiji, is a global campaign dedicated to sharing the stories of the most innovative, forward-thinking hotels from around the world that are using technology to reimagine the guest experience.

The latest Spotlight article by GX showcases Hotel Corallo Sorrento, a cliffside luxury hotel rich in history. While they may not at first glance appear to be a "tech-centric" hotel, their smart understanding and application of guest intelligence via big data has allowed them to boost their ADR, online reputation, and overall guest satisfaction. As Hotel Manager Antonello Assante puts it, "The culture of our hotel is completely focused on the guest," and everything else supports that mission.

Read about how they've used in-stay surveys and other tools to reach these impressive goals.

GX Spotlight: Hotel Corallo Sorrento

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