The Village Hotels is a "high-tech concept" hotel, creating a "modern-day hub" for both travelers and the local community alike. Each property takes inspiration from its surrounding area, marrying cutting-edge design and technology with comprehensive and personalized guest services. Village properties feature state-of-the-art gyms, a hot-desk co-working space called VWorks, and a stylish Village Pub and Grill, which often serves as the "local" for many of Villages' surrounding communities. The newest property in Bristol also features a voice-activated virtual concierge in every bedroom.
Village chose Shiji's StayNTouch Mobile PMS because it embodied their philosophy of using high-technology to provide exceptional guest experiences. StayNTouch gives Village's guests the option of having a fully mobile experience: Guests can skip the line to the front desk and check-in on their mobile phone before they arrive, and request service, amenities, and upgrades directly through their smartphone. Paul Roberts, CEO of Village Hotels was especially impressed with Shiji's StayNTouch guest-facing Zest Solution: "Zest's sleek design fits seamlessly with our brand's aesthetic, and allows our front desk agents to fully focus on guest needs, rather than back-office administrative tasks."
Village will expand vigorously in the coming years, growing its collection of UK properties to 50 by 2026, and adding five new Village Hotel Clubs by 2020. "Village needs a mobile-PMS that can move at the speed and scale of our business," said Roberts. "StayNTouch was able to meet our aggressive implementation schedule, seamlessly migrate our guest data, and provide best-of-breed integrations with the services we use most 一 especially with our booking and revenue management systems."
Sven Mass, Senior Vice President of Shiji-EMEA, remarked that "Forward-thinking hotel groups require a PMS that is equally innovative. We share Village's belief that mobile technology is essential to enhance the guest experience and help to transform a hotel into a vibrant hub for the local community."
"It has been an absolute pleasure to work with Village's on-property teams," said Lena Brormann, Senior Director, Hospitality EMEA for Shiji Group, "The onboarding process was seamless, and we are happy to report a successful roll-out of all 30 Village properties".
StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 90,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.