NextGuest CRM Now Empowers Single Property Hotels and Small to Mid-Size Hotel Groups with Easy Campaign

5 November 2019

nextguest digital HEBS Digital

NextGuest CRM, a worldwide leader in personalized and automated guest communications and CRM solutions for the hospitality industry, announced its step into the entry-level market and launched a tailored new solution. With Easy Campaign, single or independent hotel group properties can now quickly set up and automate personalized transactional emails and start basic campaigns.

"NextGuest CRM is dedicated to user-friendliness, simplicity, and high quality. Now we empower hoteliers managing single hotels or small and mid-size hotel chains with our CRM expertise and expand our reach from the enterprise to the entry-level segment," said Dieter Dirnberger, CEO at NextGuest CRM. "Driving revenue through automated guest communication and CRM has never been easier."

NextGuest CRM helps to turn promotions into bookings by combining unified email communication with a personalized brand experience. All its solutions include transactional emails for sending out confirmations, modifications, cancellations, and any other information along the guest journey from pre-arrival to post-stay. Furthermore, they support marketing campaigns to drive bookings and upsells according to the specific offerings of a hotel or hotel chain.

EASY CAMPAIGN

Created for single or independent hotel group properties, Easy Campaign makes automated guest communication easy and accelerates operational tasks as well as cross and up-selling activities. The solution comes with an email template library that follows industry best practices. Adding a personal touch, corporate design, or a custom template is very easy and intuitive thanks to a new Campaign Manager and Wizard. For transactional campaigns, the solution turns reservation data from the property management system (PMS) into appealing emails sent to the guest on the fly. Setting up marketing campaigns does not even require PMS access. Hotel staff can simply upload contact lists through an intuitive interface and use them for newsletter blasts, seasonal campaigns, and other promotions. The basic campaign management module makes uploading email lists quick and stress-free.

"Easy Campaign makes it effortless to benefit from automated interaction with guests in a personalized way. Users simply combine existing reservation information with built-in, adaptable email templates. For marketing campaigns, they don't even need PMS access and can simply use contact lists from various sources," said Thomas Hoefer, Managing Director at NextGuest CRM.

More information about Easy Campaign can be found here.

ABOUT NEXTGUEST CRM

NextGuest CRM is a worldwide leader in personalized and automated guest communications and CRM solutions for the hospitality industry. Founded in 1996 as Serenata CRM, the company has unparalleled experience in supporting hoteliers to attract new guests and retain existing guests while boosting hotel revenue. NextGuest CRM integrates all digital channels, combines historical and real-time intent data, and delivers a complete view of guests. It enables hoteliers to optimize guest interactions and experiences. The modular NextGuest CRM portfolio ranges from transactional emails to a CRM suite. NextGuest CRM is a part of NextGuest, comprised of NextGuest Digital, CRM, Labs, and Consulting. For more information, please visit www.nextguestcrm.com.

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ABOUT NEXTGUEST

NextGuest Digital uses the latest in digital marketing technology to assist hotel brands in crafting their digital presence. Through the agency's smartCMS®, Content Personalization Engine, Smart Data Marketing, and other innovative initiatives, hoteliers see a drastic boost in direct bookings, as well as lower distribution costs and an increase the lifetime value of guests. NextGuest Digital is part of NextGuest, an all-encompassing partner that helps hoteliers acquire, engage, and retain their next guest. Based in New York City, the company is comprised of NextGuest Digital, CRM, Labs, and Consulting. www.nextguest.com | (800) 649-5076 | hello@nextguest.com

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NextGuest

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New York, NY 10119
United States
Tollfree: 800-649-5076
Phone: 212-752-8186
www.nextguest.com