Operators can easily use in-room tablets to send special offers, targeted promotions, and casino floor updates in real-time when their guests are most engaged. Depending on where the property is located, some guests can even use in-room technology to gamble right from their room as some casino hotels now offer sports and other types of betting through in-room tablets or a mobile app.
One way they do this is by adding popular gaming apps to the in-room tablets and information and tips on how to play some of the more popular casino floor games. At some casino hotels, guests can also use tablets to get real-time keno and bingo results in their room, as well as to see who won daily drawings and receive real-time jackpot notifications. Using in-room technology in this manner means guests don't have to worry about missing out on the excitement of the casino floor while in their rooms.
Today's core casino customers are generally between 55 and 75 years old and increasingly comfortable using digital devices, including in-room tablets and mobile apps, which makes adding gaming to digital devices a logical, and smart, next step. Also, once they arrive in their room and find the mobile app and in-room tablet integrated with the property's loyalty program, they are apt to take advantage of customized and targeted promotions and other offers that encourage them to visit the casino floor.
Ultimately, casino guests are eager to spend their time gaming — not standing in lines — so a streamlined mobile check-in process means more time they can spend on the casino floor, or using the custom-branded in-room tablet for gaming while they are in their room.
INTELITY is the provider of the most robust guest engagement and staff management platform in hospitality. The platform features multiple customizable solutions designed to help operations optimize staff efficiencies, increase revenue opportunities, and further delight their guests.
A variety of casino properties, from the Cosmopolitan in Las Vegas to smaller tribal casino properties, like Angel of the Winds and Black Oak Casino, now use the INTELITY platform, and 7 Cedars also plans to implement the INTELITY platform at its new hotel scheduled to open in the summer of 2020. To learn more about how you can extend the reach of your casino floor with hospitality technology, schedule a demo with INTELITY today.
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Los Angeles, CA 90017
Phone: 1 310-596-8160
Benjamin Keller has been in tribal gaming for the past decade attending shows such as NIGA, OIGA, WIGA, and AIGA amongst others. Keller was previously Vice President of Sales at KEYPR which merged with INTELITY in December of 2018. Keller will oversee the sales organization and continues to expand INTELITY’s reach in the tribal casino market in North America. Prior to his time at KEYPR, Keller spent nine years serving as the Regional Sales Director for Bally Technologies and Scientific Games, focusing on tribal gaming in Central and Western regions of the United States, along with key corporate accounts. Keller is a graduate of the University of Idaho.
Demand Generation Manager