New additions to INTELITY Staff include an enhanced ticketing system, a more robust content management solution (CMS), in-depth guest and operations analytics, and Guest360™, which provides a 360-degree view of guest preferences, designed to help hotel staff across all departments make the right decisions at the right time while further personalizing the guest experience. The unified dashboard, which will be available on mobile and desktop, will provide staff with access to comprehensive business intelligence and the ability to streamline daily workflows, seamlessly track, manage, and organize preventative maintenance and service recovery, and make real-time content updates.
“One of the biggest challenges today’s hoteliers face is being able to connect with their guests in a personalized manner through digital platforms,” said David Adelson INTELITY President & COO. “In hospitality, guests naturally expect these types of highly personal experiences and interactions. INTELITY offers hoteliers the ability to further bridge the gap between themselves and their guests by providing them with insights on guests’ preferences and expectations.”
In addition to the newly expanded offerings, INTELITY Staff also offers operations teams the ability to manage all on-property devices, communicate with guests through various channels like chat and push messaging, and much more. INTELITY’s platform also features the most robust suite of guest-facing solutions available on the market and is integrated with over 120 operational systems including PMS, POS, room controls and loyalty programs through INTELITY Connect.
“We’ve taken the best from the ICE and GEMS® legacy systems and unified them to make a solution that is truly exceptional,” said Adelson. “INTELITY is known for providing the ‘best in class’ guest experience solutions, and our staff-facing solutions are just as comprehensive. We look forward to introducing the industry to our expanded offerings and further establishing ourselves as the provider of the most robust hospitality technology platform on the market.”
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the "Official Mobile and In-Room Technology Provider" by Forbes Travel Guide in 2017, 2018, and 2019, and is used by major hotel groups, including Marriott's Autograph Collection, YOTEL, Proper Hospitality, Frasers Hospitality, Fairmont, and more. For more information or to view current job openings, please visit www.intelity.com.