Industry News
April 11, 20193 min read

Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study

Property Technology Markets & Performance Guest Experience

Alpharetta, Ga. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests.

Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184 properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience.

The focus of this year's study is the rapidly growing area of Guest Experience Management (GEM), the practice of developing, designing and aligning guest interactions in a manner that exceeds expectations and boosts satisfaction, advocacy and long-term loyalty.

According to the study, over 57 percent of survey respondents said technology solution integration is a key component of delivering best-in-class guest experience management (GEM).

Agilysys' annual study tracks the guest experience attributes that set properties apart, according to hoteliers. It also uncovers the most critical guest experience capabilities for competitiveness, the challenges that limit guest experience improvement, and the ways hotels are leveraging their technology providers.

Other key findings from this year's study include:

  • Over 30% of survey respondents said that real-time access to reporting through shared data and analytics are the most important property management system attributes that support GEM.
  • Over 51% of survey respondents indicated that more in-room technology complemented by guest self-service and mobile-ready applications are most critical to the competitiveness of their property.

"Delivering a superior guest experience is the primary goal of all hotel strategy and operations," said Agilysys' Director of Product Marketing, Robert Shecterle. "This study delivers actionable insights into how to manage the accelerating pace of change in guest expectations and the technology required to meet and exceed guest experience goals."

The annual study is available on the Agilysys website. Click here to access the report.

About Agilysys

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point of sale (POS) and inventory and procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com 

Agilysys

3655 Brookside Parkway, St. 300
Alpharetta, GA 30022
United States

Phone: 17708107800
[email protected]
www.agilysys.com