10 April 2019

The truth about technology adoption in the hotel industry

By Alan Young - President of Puzzle Partner Ltd.

Change is good – and often needed – but as Puzzle Partner’s Alan E. Young asks: Is it always welcomed? As we witness the gradual (or in some cases, rapid) evolution of new technology, we also witness the adoption process which follows suit. In some cases, new tech is widely celebrated, and in others, it may fall flat or be left behind.

Alan Young

Alan E. Young is the President of Puzzle Partner Ltd. and co-founder of Next Big Thing Travel & Hospitality. Previously, Alan has held executive sales and marketing level positions with startup companies such as Newtrade Technologies, (acquired by Expedia), Hotel Booking Solutions (acquired by IBS Software) and TrustYou. Alan is past Chair of the Board of Directors of The OpenTravel Alliance and has been very involved with other industry associations most notably AHLA, HEDNA, and HTNG. With over two decades of experience in the travel and hospitality technology world, Alan specializes in helping innovative companies achieve winning performance and dramatic growth.


The truth about technology adoption in the hotel industry | Alan E. Young

Change is good – and often needed – but as Puzzle Partner’s Alan E. Young asks: Is it always welcomed? As we witness the gradual (or in some cases, rapid) evolution of new technology, we also witness the adoption process which follows suit. In some cases, new tech is widely celebrated, and in others, it may fall flat or be left behind.

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