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  • How to Connect in an Over-Distracted World (And Other Lessons from Leaders in Human Behavior)

    Leaders face a mounting challenge in today’s increasingly technological world. People have a host of distracting devices now available at their fingertips. According to research compiled by the HFTP Americas Research Center, Americans check their phone on average once every 12 minutes.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Update: Will Tech Take Your Job?

    By Davy Berkus. As the digital wave ebbs, the rising wave of the thinking machine means fundamental changes in infrastructure and hospitality jobs.Excerpt from the 2018 HITEC Bytes Special Report.

2018 HFTP Compensation and Benefits Report

14 August 2018
By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

13 July 2018
By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems. This report compares spending data over a three year period, 2015-2017.

HITEC Special: Update: Will Tech Take Your Job?

15 June 2018
By Davy Berkus. As the digital wave ebbs, the rising wave of the thinking machine means fundamental changes in infrastructure and hospitality jobs.Excerpt from the 2018 HITEC Bytes Special Report.

HITEC Special: Treating Guests as Segments of One

13 June 2018
2018 HITEC Bytes Special Report — A solid events-driven architecture with context and location aware technology supported by data infrastructure creates a strong foundation to take advantage of tech innovations. By Amitava “Chats” Chatterjee and Siva Kantamneni

IT Spending in the Lodging Industry

30 May 2018
HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives. By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE and Tanya Venegas, MBA, MHM, CHIA

Primary Club Metrics

24 May 2018
Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

11 April 2018
This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance. Technology is changing at a rapid pace and hospitality businesses big and small must be ready for cybersecurity threats both now and in the future.

HFTP GDPR Guidelines: Hospitality Organization Flow Charts

15 March 2018
This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control.

Job Description: Hospitality Data Protection Officer

3 March 2018
This document highlights the role and qualities of a hospitality data protection officer. It can be used as a guideline for an internal recruitment, the expansion of an existing position or the recruitment of a third party to assist in the compliance for the GDPR.

Value Added Tax in the GCC

11 January 2018
Details on the new VAT established in the region covered by the GCC, including implementation best practices and documentation requirements. By Tanya Venegas, MBA, MHM, CHIA

A Room for Robots in Hospitality

10 January 2018
Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks. Also learn ways to prepare a company and staff for AI use.

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